NOTIFICATION PERIOD CANCELLATION CHARGE
More than 56 days loss of deposit
More than 29 days 40%
More than 14 days 60%
More than 7 days 80%
6 days or less - no show 100%

PLEASE NOTE: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Any insurance premium paid to us is non-refundable in the event that you cancel your travel arrangements.

5. YOUR RESPONSIBILITIES

(a) You must ensure that you and the rest of your party have valid passports and appropriate visas (please refer to condition 16).
(b) You should check what vaccinations are required for your chosen destination with your doctor.
(c) Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certification that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
(d) You must be responsible for the behaviour of yourself and your party. (Please refer to condition 9).
(e) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday. We may refuse to accept physically disabled customers or customers confined to a wheelchair who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion. Please refer to condition 21.

6. IF WE CHANGE OR CANCEL YOUR HOLIDAY

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
We also reserve the right to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance.
Please note that carriers such as Airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard or higher within the same resort area.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below. Major changes may include the following:
* We need to change your flight departure time by over 12 hours
* We have to change your accommodation to that of a lower rating/classification
" We have to change your holiday to a different country or different area of the same country

NOTIFICATION PERIOD COMPENSATION PER PERSON
56 days and over nil
between 56 to 28 days £10.00
between 27 to 14 days £20.00
13 and 1 day or notice in resort £30.00

No claim for additional expenses or other compensation will be considered. For example, if you decide to cancel your travel arrangements instead of accepting the alternative we have offered and you then book a more expensive holiday, we would not consider any claim for the difference in price you have paid.
IMPORTANT NOTE: Compensation payments do not apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, go slow, airport closures, bad weather conditions and similar events beyond our control.

7. CHANGES AFTER THE START OF YOUR HOLIDAY

Very occasionally we have to change your holiday arrangements after you arrive in the resort. If we do this, we will try to place you in accommodation of the same or higher standard in the same or similar resort. We will pay you compensation according to the scale shown in section 6. You have no right to cancel your booking after you have left for your holiday if we offer you a suitable alternative.

8. OUR LIABILITY TO YOU

We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of £5,000.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.
We cannot accept liability in the following circumstances:
A If you or any member of your party is at fault.
B If the failure is the fault of someone else not connected with providing the services that make up the holiday that we have confirmed to you.
C Any unusual or unexpected circumstances beyond our control, which we could not have avoided, even if we had used all possible care.
D Any event that the service supplier or we could not help, expect, or prevent.
We will of course use our best endeavours to offer our assistance if you suffer difficulty whilst on holiday. If you, or any member of your party, suffer illness, personal injury or death, through no fault of your own, during your holiday which arises out of an activity which is not part of the holiday arrangement, we will help you organise any claim you may have against anyone else. The extent of our assistance in this respect may include the provision of translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We will not pay more than £5,000 for your booking. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation.
Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than the cost of your holiday.

9. BEHAVIOUR

If you are prevented from utilising your aircraft seat and/or booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility for your journey/accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you.
Furthermore our liability towards you will cease in the event that you or your party causes any damage/disturbance/discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.

10. CONDITIONS OF CARRIAGE

The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines or carriers mentioned herein or any airline or carrier whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.

11. AIR AND SEA CARRIERS

The Warsaw Convention, Hague Protocol & Athens Convention generally govern the liabilities of air and sea carriers. We rely on the terms and limitations contained in these conventions.
Air and sea carriers produce conditions of carriage, which form part of your contract both with us and with the air and sea carrier. You can get a copy of these conditions from your Travel Agent or from us. You must keep to these conditions when you book your holiday.

12. FLIGHT DELAYS

Unfortunately there are occasions when, for reasons beyond our control, your flight may be delayed. Although we can accept no liability for any delays, we will do our best to provide the following services in the event of a delay.

DELAY SERVICE OFFERED
4 - 6 Hours Light Refreshments
6 - 10 Hours Main Meal

For delays over 10 hours a decision will be made in liaison with the airline concerned as to what provisions will be made for your comfort. Please remember that it may be possible to make an insurance claim for any flight delays. If you have chosen to purchase our insurance policy, you will be offered compensation for delays of more than 12 hours. If you have not purchased our insurance, it is your responsibility to ensure that you are fully protected against flight delays. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand, or for any time lost on your holiday as a result of any delay.

13. IF ANYTHING GOES WRONG

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately, who will endeavour to put things right. Before complaining, please consider whether you have taken into account our 'WHAT YOU NEED TO KNOW' section. Your complaint will be recorded on a Customer Service Report Form, which will be given to you by our Representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Libra Holidays, 7b High Street, Barnet, Herts, EN5 5UE, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a Customer Services Report form whilst in resort.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Please note that under article 15(9) of the EC Directive - The Package Travel Regulations 1992, you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: "the consumer must communicate any failure in the performance of a contract which he perceives, to the supplier of the services concerned and to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity".
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents (ABTA), but is administered quite independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500 per person or £7,500 per booking form. Also it does not apply to claims which relate to physical injury or illness. If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return.
Full details of the scheme are available from ABTA at 68-71 Newman Street, London W1P 4AH.

14. TICKET CONDITIONS

When you travel on an aircraft or coach, the conditions of carriage of that airline/coach company apply some of which limit or exclude liability for certain events. These conditions are the subject of international agreements between countries and will be made available for inspection at the offices of Libra Holidays; copies will be available on request. We will not be responsible if you arrive late for the specified check in time or for the flight nor can we accept any responsibility for any loss by you for your holiday travel tickets, vouchers or coupons. A charge of £5 per person (to a maximum of £25 per booking) will be made for ticket re-issue. This would take effect where your ticket was either lost or misplaced, but not for any name changes. Where your ticket needs to be amended for any name changes you will be charged in accordance with condition 3.
It is imperative and a strict condition of booking that you confirm your inbound flight details not more than 48 hours and not less than 12 hours prior to your previously notified flight time (*72 hours if the reconfirmation period falls over a public holiday). This can be done with the local office noted on your itinerary, or our Head Office in London. We can accept no liability for clients who fail to comply with this condition and, due to flight change, miss their return flight. The times quoted on your documentation are local times. It is important that passengers check-in at least 2 hours before the flight departure time. If your outbound journey is not utilised the inbound reservation is automatically cancelled.
Important Note: Council Regulation (EC) No 202/97 applies to air carriers granted an operating licence in a Member state of the European Community. For such carriers, there is no limitation on the damages that may be claimed if a passenger sustains death or bodily injury by accident whilst on board or in the process of embarking on or disembarking from its aircraft. Such carriers shall not be liable to pay more than the equivalent in local currency of 100,000 SDR if the carrier proves that he and his agents look at necessary measures to avoid the accident or that it was impossible for him or them to take such measures. However, the carrier may be exonerated wholly or partly from liability by any negligence of the passenger, which causes or contributes to the accident in accordance with applicable law. In the event of death an initial payment shall not be less than the local currency equivalent of 15,000 SDR. Carrier reserves the right to reclaim such payment(s) in the event that the payee has been incorrectly identified or the payment(s) exceed carrier's liability because of the negligence of the payee or the passenger. Carriers are insured according to conditions governing their operating licence. For full information see individual carrier's conditions of carriage.

15. YOUR ACCOMMODATION

The self-catering or hotel accommodation provided is only for the use of passengers shown on the confirmation invoice as confirmed by us. Sub-letting, sharing or assigning the accommodation is prohibited, as are overnight guests. You are responsible for damage caused to accommodation by you or a member of your party. The Company has no control over the behaviour of persons visiting or residing at your hotel/self-catering complex and it cannot accept responsibility for their acts and/or inconvenience caused to you as a result of their behaviour.
Whilst we will request an extra bed in a two person accommodation for a third person to share, if required by you, and where provided for in this brochure offer the third person a reduction from the basic price, you may find space limited. We are unable to accept liability or responsibility should you then consider the accommodation to be overcrowded. You should also bear in mind that additional beds are camp beds or folding type sofa beds.
Those of you who are single travellers, or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore the price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units, where for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make any additional or excessive profits from these sales; the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.
Accommodation Classifications and Ratings
All accommodation classifications and ratings, including those given to cruise liners etc, are granted by the tourist authority of the country you are visiting. Libra Holidays have no influence over the ratings/classifications that are granted.

16. DOCUMENTATION AND INSURANCE

It is your responsibility to ensure you are in possession of a valid passport and any visa, which might be necessary. Non British Passport holders are required to check with the consulate of the country to which they intend to travel for visa requirements.
It is a condition of booking that you take steps to adequately insure yourselves before travelling. You must therefore either take out our travel insurance or alternatively arrange a policy yourself which is at least as good as that provided through us. Failure to purchase adequate travel insurance may result in our cancelling your holiday and levying appropriate cancellation charges.
Passport Reminder
All British Citizens now need a full 10-year British Passport for all overseas visits. You are not permitted to travel on 1-year visitor's passports. It is essential that you travel with a valid passport and it is your responsibility to check that your passport is valid on the dates that you travel. If you need to apply for a passport or renew an existing one, you must do so well in advance of travel.

17. BROCHURE ACCURACY

We will provide the facilities and services advertised in the brochure. If our suppliers or ourselves withdraw those facilities or services or limit them for any reason, we will try to tell you and where appropriate pay you compensation. We cannot pay any compensation for events which, are outside our, or our suppliers' control. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and in your holiday resort generally. We cannot accept liability in those circumstances.
There will be occasions, particularly at the beginning and end of the season, when accommodation management may decide to close a property down due to the low number of guests or bookings. In such circumstances we have no obligation other than to find you suitable alternative accommodation of the same standard in the same resort. If we have to offer you a lower standard of accommodation and this is not acceptable to you, Condition 6 will apply in relation to your entitlements.
If we know about building work or other noise likely to affect your holiday arrangements we aim to tell you before you leave. We cannot provide this advice on late bookings or other holidays where accommodation is not specified before you arrive at your holiday destination.
The information in this brochure is checked and is known to be correct on the date the brochure went to print (October 2001). However, as this is many months before you take your holiday and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, we will of course endeavour to inform you of them at the time of booking. Public Holidays and religious festivals also affect the availability of resort and hotel facilities. The relevant National Tourist Office can provide details of such events and further information regarding your chosen holiday resort.
Discounts
Discounts for children or third adult where shown only apply when one child (under 11 years of age) or an adult (11 years and over), shares with two full paying persons in a room. The discount is applicable on the basic price and not on other room supplements e.g. sea views, meal or flight supplements, etc.
Infants
As previously mentioned in accordance with Air Navigation Regulations an infant must be under 2 years of age on the date of their return flight. The cost of a cot (where applicable) must be paid direct to the hotel by the client. There will be a charge of £25.00 on charter flights and £35.00 on scheduled airlines for the round trip.

18. LOST PROPERTY

If you leave any personal property in the resort and would like us to assist you in retrieving it, a handling fee of £25 will be levied. This is not refundable if the item(s) is/are not found. For further assistance, please call Customer Services on 0870 241 5190.

19. ALL INCLUSIVE HOLIDAYS

All Inclusive normally includes all meals and local drinks during the designated hours (please refer to individual property descriptions for All Inclusive hours and packages).
Beer available in the All Inclusive package is usually draught, not bottled, 'local' wine is usually house wine served by the glass from a barrel not a bottle and carbonated soft drinks are usually on tap not bottled. Drinks may be served in plastic beakers not glass, particularly around swimming pools. The services, facilities and meals available do vary from hotel to hotel, so make sure you check the property description that interests you for exact details. An extra charge will be made for imported alcoholic drinks and certain facilities such as games machines or pool tables still require you to insert your own coins.
Note: Alcohol licensing laws vary for different countries so guests cannot be served with alcoholic drinks in All Inclusive hotels if they are 'under age' for that country.
Your entitlement to the All-Inclusive package will begin when you arrive at your accommodation and cease when you check out of your accommodation.

20. NIGHTS IN RESORT

Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. Sometimes you might have to wait several hours before your return flight departs. Where possible, a room will be made available for changing and storing luggage. Sometimes hotels may let you keep your room but they are entitled to make a charge for this service and this does not form part of your contract with us. This is not normally possible with apartments. Where half or full board has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate.

21. IMPAIRED MOBILITY

Libra Holidays, in line with most Tour Operators, endeavour to accommodate all customers, including those with disabilities. However, our experience indicates that certain holidays are not suitable for customers who rely upon wheelchairs for mobility or have certain other disabilities. To ensure the suitability of the holiday you have chosen, we strongly urge that you or your Travel Agent telephone the Customer Services Department on 020 8275 3607 prior to booking.

22. PRICERIGHT CHOICE HOLIDAYS

Please note that when you book an Priceright Choice holiday you may be allocated accommodation in any resort of the country you are travelling to and on any board basis, unless this has been specified previously. Therefore, Libra Holidays cannot accept any responsibility in the event that you are not satisfied with your allocated accommodation, resort, or board basis, as they cannot be guaranteed.

23. SPECIAL REQUESTS

If you have any special requests that do not form part of the holidays described in this brochure (for example dietary or room requirements and airline seats) please let us know at the time of booking. These will then be passed on to the relevant authority but we cannot guarantee that these will be met.

24. SYSTEMS ERRORS

In the event of a costing error being given either by our reservations/Viewdata System or appearing on the confirmation invoice, the price/costing as appears in the brochure or relevant late availability offer will prevail. Accordingly, you may not seek to rely on any brochure or reservations/Viewdata system errors with a view to obtaining a holiday at less than the correct cost. Please note that any contract entered into upon a mistake, such as a wrong costing, is not valid or binding.

25. WHAT IS INCLUDED IN YOUR HOLIDAY PRICE

All travel from UK departure airport to destination airport and return.
Airport charges including UK passenger charges, foreign airport taxes and UK airport security charges.
Baggage allowance is 15 or 20kg.
Transfer from your arrival airport to your holiday accommodation and return as specified.
Welcome Meeting.
Accommodation as specified on your final documents, including service charges.
The services of a representative or local agent, at all of our featured destinations.
Car hire where requested and prepaid prior to travel date.

26. WHAT IS NOT INCLUDED IN YOUR HOLIDAY PRICE

Transport between home and airport and return.
Holiday Insurance: You must ensure that you are adequately insured.
Flight Supplement, if applicable.
Breakage and/or damages caused by you or your party whilst in your accommodation. Accommodation management may require a breakage/damage deposit upon arrival. These are refundable at the end of your stay provided the accommodation is left in good condition.
Extra Services, drinks, laundry, visas, beach umbrellas/chairs, personal items, room service, air conditioning, fridges. Please note some of these facilities may be payable locally and deposits may be required by the accommodation management for the use of the facilities. Please refer to individual property descriptions for full details.
Sports/beach facilities and equipment.
Extra facilities you reserve which are listed as supplements in the price panels.
Cot and food for infant.
Excursions.

27. The information in the 'WHAT YOU NEED TO KNOW' feature and other relevant details in our brochure which affect your chosen holiday are incorporated in these conditions and these must be read carefully and accepted by you before you enter into contract with us. Failure to take these matters into consideration before you book may lead to subsequent disappointment, for which we cannot accept responsibility.

28. This contract is subject to English Law and Jurisdiction. All proceedings must be commenced in an English Court of Law.